Sea & Sea has recalled their DX-5D underwater housing for the Canon EOS 5D digital SLR for replacement of the multi-selector assembly, which “might fixate or possibly allow minor flooding of the housing through the component o-ring seals.”  If your DX-5D is within serial number range 055000002- 055000174, please continue reading for how to return your housing to Sea&Sea for service.

Note that this information is for USA only. All other consumers outside the United States must contact their regional distributor or Sea&Sea Japan at .(JavaScript must be enabled to view this email address).

© 2007 Tabata USA Inc./Sea & Sea
*****IMPORTANT DX-5D SLR HOUSING RETROFIT *****
January 17th, 2007.

SEA&SEA produces the most advanced and rugged SLR housings and underwater photography equipment on the market. However, our Service Division has become aware of an issue with the DX-5D housing. To be precise, the multi-selector assembly components of the DX-5D housing might fixate or possibly allow minor flooding of the housing through the component o-ring seals. If you have purchased, sold or are in possession of DX-5D housing(s) in the following serial number range, discontinue use and please follow the steps for return of the housing immediately to the Sea&Sea Service Center-SAC.

Product: DX-5D Housing for Canon 5D (SS-06119)
Serial Number Range: 055000002- 055000174
Part for Replacement: Multi selector assembly

Return Procedure:

Have available the following:

1) Your name, shipping address, daytime telephone
2) Serial number(s) of housing(s) for retrofit
3) Completed Service Form (attached) for each housing [download service form]
4) Please contact Sea&Sea at 562-498-3708 ext. 223 or seaandsea@tusa.com for issuance of a shipping call tag.

When valid information is received a shipment call tag will be issued for pickup and outbound shipment of the housing to the Sea&Sea Service Center. Please prepare your housing and the include the completed service form (attached) for shipment with proper packing materials. The retrofit procedure and pressure testing will be expedited and completed at no charge within 3-5 business days upon receipt at the Service Center and be returned to you via overnight shipment.

If you have any questions or concerns regarding the above mentioned procedures, please contact Sea&Sea at 562-498-3708 or seaandsea@tusa.com.

We appreciate your cooperation and continued patronage.

Thank you,
Sea & Sea Underwater Imaging